What is a Customer account adjustment?
A Customer account adjustment provides information about any adjustments we have made over and above deducting our normal fees.
FAQ’s and contact details for customers of retired Previse products such as InstantPay, InstantAdvance and InstantView.
We have kept an archive of FAQ's below in case you have a question arising from old paperwork. Please check this first if you have a question.
If you need further support, we can be reached by emailing help@previ.se
A Customer account adjustment provides information about any adjustments we have made over and above deducting our normal fees.
A Supplier Claim occurs when we have a shortfall between what we have paid you and what we have received from your customer.
Adjustments can occur whenever your customer uses a credit note or debit note to settle their account, or if there are any changes or cancellations of invoices we’ve prepaid.
We prepay your invoice as early as possible, however your customer will keep it open for amendment/dispute until it is approved according to their internal processes which can result in a shortfall.
If you invoice this customer frequently, then nothing. Otherwise you may wish to settle the amount manually to avoid possible interest charges.
Immediately following a grace period except when the claim is caused by a cancelled or amended invoice.
This is the reference your customer provides to us. Contact our customer service if you need more detailed information.