A Customer account adjustment provides information about any adjustments we have made over and above deducting our normal fees.
We currently include a reference number which is your customer’s payment reference for us. You can use the reference number when contacting them to help determine what caused the claim.
We understand this is not very helpful and are working on upgrading the current email with something that is far more transparent and informative about the cause of a shortfall.
In the meantime, if you receive a Customer account adjustment and wish to know more, please contact our support team on help@previ.se or your local customer support phone number (check the bottom of this page for latest details and times of operation, or use this form).
A Customer account adjustment provides information about any adjustments we have made over and above deducting our normal fees.
A Supplier Claim occurs when we have a shortfall between what we have paid you and what we have received from your customer.
Adjustments can occur whenever your customer uses a credit note or debit note to settle their account, or if there are any changes or cancellations of invoices we’ve prepaid.
We prepay your invoice as early as possible, however your customer will keep it open for amendment/dispute until it is approved according to their internal processes which can result in a shortfall.
If you invoice this customer frequently, then nothing. Otherwise you may wish to settle the amount manually to avoid possible interest charges.
Immediately following a grace period except when the claim is caused by a cancelled or amended invoice.
This is the reference your customer provides to us. Contact our customer service if you need more detailed information.
InstantPay is Previse’s invoice prepayment solution.
