A Customer account adjustment provides information about any adjustments we have made over and above deducting our normal fees.
This depends on what caused the Supplier Claim in the first place.
All claims include a short, interest-free grace period that is typically five business days.
If your customer amends or cancels an invoice we have prepaid, we don’t start charging interest until the original due date plus the grace period. However, please note that the 60-day settlement period for the claim still starts immediately after we send you a Customer account adjustment notice.
If you issue a credit note or your customer issues a debit note, we wait until your customer uses them as part of a payment to us before we create the associated Supplier claim. The grace period and subsequent interest charges on these Supplier claims start immediately.
A Customer account adjustment provides information about any adjustments we have made over and above deducting our normal fees.
A Supplier Claim occurs when we have a shortfall between what we have paid you and what we have received from your customer.
Adjustments can occur whenever your customer uses a credit note or debit note to settle their account, or if there are any changes or cancellations of invoices we’ve prepaid.
We prepay your invoice as early as possible, however your customer will keep it open for amendment/dispute until it is approved according to their internal processes which can result in a shortfall.
If you invoice this customer frequently, then nothing. Otherwise you may wish to settle the amount manually to avoid possible interest charges.
Immediately following a grace period except when the claim is caused by a cancelled or amended invoice.
This is the reference your customer provides to us. Contact our customer service if you need more detailed information.
InstantPay is Previse’s invoice prepayment solution.
