A Customer account adjustment provides information about any adjustments we have made over and above deducting our normal fees.
Adjustments that result in Supplier claims need to be settled within 60 days, regardless of the cause. In most cases, this will happen automatically, for example, if your customer pays us using a credit note, we will either:
We can charge interest, although when this starts depends on what triggered the claim and usually includes a grace period (typically 5 business days). Interest is then calculated daily at the same rate as your InstantPay fees.
if you don’t invoice this client frequently, you may want to pay us back manually. Your payment instructions are in the Customer account adjustment email, but it’s always best to contact us and check you have the correct balance first.
A Customer account adjustment provides information about any adjustments we have made over and above deducting our normal fees.
A Supplier Claim occurs when we have a shortfall between what we have paid you and what we have received from your customer.
Adjustments can occur whenever your customer uses a credit note or debit note to settle their account, or if there are any changes or cancellations of invoices we’ve prepaid.
We prepay your invoice as early as possible, however your customer will keep it open for amendment/dispute until it is approved according to their internal processes which can result in a shortfall.
If you invoice this customer frequently, then nothing. Otherwise you may wish to settle the amount manually to avoid possible interest charges.
Immediately following a grace period except when the claim is caused by a cancelled or amended invoice.
This is the reference your customer provides to us. Contact our customer service if you need more detailed information.
InstantPay is Previse’s invoice prepayment solution.
