Will InstantPay change the relationship between you and your customer?

Answer

No, not at all. InstantPay is only available where we are already working with your customer to offer you InstantPay.

Related FAQ's

What is a Supplier claim?

A Supplier Claim occurs when we have a shortfall between what we have paid you and what we have received from your customer.

What events trigger an adjustment?

Adjustments can occur whenever your customer uses a credit note or debit note to settle their account, or if there are any changes or cancellations of invoices we’ve prepaid.

Why do adjustments happen?

We prepay your invoice as early as possible, however your customer will keep it open for amendment/dispute until it is approved according to their internal processes which can result in a shortfall.

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