A Customer account adjustment provides information about any adjustments we have made over and above deducting our normal fees.
We process and prepay invoices as soon as they appear in your customer’s systems. Those invoices remain open for amendment and dispute until your customer approves them and proceeds to settle with us. During this time, the invoice value and/or its status can change as described in “What causes account adjustments?”.
If our technology predicts that any of these events may happen, then it will delay prepayment slightly. However, if it doesn’t, you can receive a prepayment for the original invoice amount (less our usual fees) before these changes occur.
To give you a simplified example:
So we issue an account adjustment letting you know that we are £200 short, and that £200 is the Supplier Claim. Similarly, if the error is in your favour we will make an extra payment for the difference.
A Customer account adjustment provides information about any adjustments we have made over and above deducting our normal fees.
A Supplier Claim occurs when we have a shortfall between what we have paid you and what we have received from your customer.
Adjustments can occur whenever your customer uses a credit note or debit note to settle their account, or if there are any changes or cancellations of invoices we’ve prepaid.
We prepay your invoice as early as possible, however your customer will keep it open for amendment/dispute until it is approved according to their internal processes which can result in a shortfall.
If you invoice this customer frequently, then nothing. Otherwise you may wish to settle the amount manually to avoid possible interest charges.
Immediately following a grace period except when the claim is caused by a cancelled or amended invoice.
This is the reference your customer provides to us. Contact our customer service if you need more detailed information.
InstantPay is Previse’s invoice prepayment solution.
