How do you make a complaint?

Answer

We always strive to give the best possible service to our customers but if you are not happy, please contact the Relationship Team at help@previ.se or by calling +44 20 8158 8638 (lines are open Mon-Fri 9am-5pm UK time, calls charged at the national rate).

Related FAQ's

What is a Supplier claim?

A Supplier Claim occurs when we have a shortfall between what we have paid you and what we have received from your customer.

What events trigger an adjustment?

Adjustments can occur whenever your customer uses a credit note or debit note to settle their account, or if there are any changes or cancellations of invoices we’ve prepaid.

Why do adjustments happen?

We prepay your invoice as early as possible, however your customer will keep it open for amendment/dispute until it is approved according to their internal processes which can result in a shortfall.

Schedule a demo

Privacy Policy*

Choose your location

UK

including EMEA and APAC
Visit our UK site

USA

including North and South America
Visit our USA site